Returns Policy

Please contact us immediately if you are unhappy with your print.

Unfortunately, we cannot offer refunds as your print is specially made to order. We will however be able to send another print of equal value if you discover any print lab defects upon receipt of your print and you contact us within 14 days.

If your print has been damaged during delivery and does not reach you in perfect condition, we will replace your order free of charge. If this occurs, please take a clear photograph of the damage to both the print and packaging and contact us so we can quickly resolve the issue. We will pay return postage and replace your print free of charge if it appears that the damage has occurred during transit and was no fault of your own.

Replacements in the above scenarios will be redelivered in our standard processing timeframe:

Paper Prints:
Europe 3-5 Business Days, USA  and Canada 7-9 Business Days, Rest of the World 10 Business Days.   

Aluminium Prints:
Please allow up to 2 weeks for delivery.

We are confident that you will be completely satisfied with your print but accidents can happen so please get in touch if you are in any way unhappy and we will prioritise sending you a replacement print.